"I first hired
Sue as a project manager and instructional designer for sales
curriculum development. She truly has provided exceptional value to
our learning and development team and to our business units overall.
I liked that she was flexible and gave us tools that we are still
using today and leveraging for other projects within the business.
This curriculum is still our primary offering for the sales force.
Due to the success of this deliverable, we again contracted Sue to
lead the design and implementation of our customer service workshop.
Without a doubt, Sue delivers time and time again. She makes all of
what she does seem effortless. I highly recommend Sue and would
gladly work with her again in the future.” Director of Learning and
Development, Major Financial Institution
"At the Workforce
Diversity Network we recognize the value of making and nurturing
connections as a means to build our capabilities, strengthen our
organizations and advance our careers. Sue Schnorr has been an
invaluable resource in helping us realize the full benefits of
networking. Her straightforward approach, welcoming manner, and
interactive exercises really work. Our members learned and practiced
skills that they could put to use immediately! If you or your
organization is ready to tap the full potential that networking
offers, Sue is the person you need to work with. I highly recommend
her!" Mike Streeter, Executive Director,
Workforce Diversity Network
To submit a testimonial, click
the "Testimonial" button below.
“The class gave us
the exact results we were looking for. Sue created a great design,
which was customized to meet our specific needs. She modeled
excellent facilitation techniques and provided relevant drills and
examples. The reps put to use to improve their skills and
immediately put them into use. They learned and had
fun!” Chris Hutchinson, Performance
Consultant, Eastman Kodak Co.
"Sue Schnorr’s
Train-the-Trainer program was outstanding. Sue was extremely
professional and diligent and contributed relevant insights. She
gained our trainers’ respect, and was instrumental in helping them
improve their skills which made all of the classes very
successful.” Mary Lynn Portzer, Training
Manager, Marriott International, Inc.
“We are all very
pleased with Training Insights, Inc. The classes are interactive and
fun. I’ve never seen my staff get so involved and take sessions so
seriously. We’ve signed on for another year of classes.” Roland Battista, General Manager, Sara Lee Coffee
and Tea
“Sue is a
talented instructional designer. She is a good organizer, has good
leadership skills, was versatile and met deadlines. She was clear
and to the point, positive, good at taking my concepts and
converting them to paper and producing a high quality product. She
is also a skilled facilitator. She got the participants involved,
modeled the facilitation skills and coached participants effectively
... receiving outstanding reviews from our
client." Alex Nicolas, President,
Applied Concepts Institute, Orlando, FL (Project Manager for
AmeriCredit)
“Sue was an
outstanding trainer. She did fine work preparing our Ito University
Professors to be better facilitators. I have hired her numerous
times and highly recommend her. I like the design of her 5-day
Train-the-Trainer program because it is so interactive and
participants see such strong results.” Manager, Learning and Development, United Technologies
Corporation
“Sue designed and
taught 1-day and 2-day Train-the-Trainer programs for our
instructors at DuPont’s Finance University. The participants had
immediate success in applying the skills they learned and their
colleagues asked to take the course as well. She worked with us in
Wilmington on several occasions and taught a few class in our Mexico
City office." Rosa-Maria Gimenez,
DuPont
“Sue had a
breadth and depth of experience and skills in instructional design,
as well as an understanding of client issues. She asked right
questions to understand what the client was trying to do; and got
grounded in what had to be done. She was responsive, thorough,
diligent and jumped through hoops. She coached me in project
management so I could best serve my client, to position the best
solution and meet tight timeframes. She was willing to do what was
necessary. She worked well under pressure…and put a product
together that blew them away.” Jerry
LoJacono, President, Jerome C. LoJacono Enterprises (First Niagara
Financial Group)
“Sue had the
ability to work independently. I gave general view of what had to be
done and she took the ball and ran with it. If she needed resources
or access to people, she made sure she got it. she worked with SME’s
and had a plan and was very organized in getting information – which
made it easier on SME’s. She was willing to work
collaboratively –her work was thorough, well-structured. She was
readily available, responsive, always got through when she needed
me. She produced a high quality product with a good blend of
interactivity.” Rebecca Boyle –
Performance Consultant for First Niagara Financial Group
“I liked
that Sue had instructional design experience, and with just broad
direction she could just go figure it out – I could trust her. She
came well recommended, and worked efficiently without hand holding.
The end product was very well received. She turned it around quickly
and met the mark for my client. Her networking skills were
beneficial to me, in that she could figure things out, call who
she had to, knew which resources to go to and took the initiative.
She checked in at appropriate intervals, asked, “Am I on the right
track?" and adjusted if necessary, which was vital for hitting the
mark on a short deadline. I needed someone to help me shape this,
which she did, and was collaborative in the process.”
Trish Phillips, Principal, DesignED for
Work (Trainer Certification Program for major company)
"I like Sue’s
commitment to go deep into what the customer really wants. She gets
a broader base of understanding first, and truly digs to find out
what the customer needs. Then, she customizes a solution to fit
their exact need and doesn’t have a shell and try to force something
to fit. I never hesitate to introduce to clients, as she has a
professional approach. I will still refer Sue and work with her when
possible." Steve Gielda, Sales
Momentum
"Sue can work
independently, and has a great ability to interact with customers
(customer-facing skills). I liked her attention to detail and the
fact that she meets commitment and timelines." Paul Menichelli
"I love the open
communication – meaning business level and also personal level. She
collaborated with us; it felt like we worked for same company and
were reaching for same goal. She always made herself available
and was very organized. She spent time on the needs analysis, making
sure she knew what our client needed. Her project documents were
strong, (simple, easy to follow and utilize.) We learned from them
and still use them today. We leverage them into different
departments and still benefit from. The product was very strong. We
still use the products – even 3 years later. People have still have
high regards for her and want to work with her. She made a lasting
impression." Performance Specialist
Development, Major Financial Institution
“As the
instructional designer, Sue Schnorr helped us with our sales
training and was extremely adept at designing meaningful learning
activities. She got up to speed quickly, understanding our business
and services and provided just what we asked for, and
more!” Regional Sales Manager, Leading
telecommunications company
“I'm on my way back
to the classroom for the 5th session. The first 4 sessions are being
referred to as 'the best training we've ever had'.” Sue’s
instructional design process was well laid out and had a good
structure to it. She put a lot of effort in – I appreciated that –
making sure I was clear on what we were trying to accomplish. When I
took her design document and matched it back with our sales
management team, it was exactly what I was looking for. I
liked her process for creating the video script. We’re still using
the video in training. The class was great because reps could
look at their own video-taped demonstrations and see improvements in
their skills. This helped them build confidence and get
results. One rep went from 25% to 90%!" Jim Richardson Manager of Professional Development,
Beckman Coulter
"I liked Sue’s
self-sufficiency. I gave background information and she ran with it.
I had a strong comfort level – with her reputation, she was referred
from Francine, whom I trust. I turned over the project with
confidence, after the initial conversation, knowing hat she would
uncover needs and come up with solution. I felt comfortable
with her. Her experience comes through. She had good materials and
good models to work from. She brought good experience in helping us
in every step of the way. It felt easy to work with her; it was a
collaborative effort. The client loved her too, so that was
great." Bob Thomason, Advantage
Performance (Ingersoll Rand)
“Sue is a wonderful
person to work for. She doesn't hesitate to clarify what she needs
on a project and that makes the work go so much smoother. And, she
is appreciative of the work done for her projects (being appreciated
is always a bonus in any work situation).”
DeeDee Hamm, Owner, DeeDee Hamm Graphic
Design
“Sue Schnorr at
Training Insights, Inc. is the consummate business training
professional. She has excellent instructional design skills as well
as a keen ability to help clients and organizations glean what is
important and then to deliver targeted results. Her people skills
are as strong as her training skills, which provide a great
combination for a corporate training resource. I recommend Sue
highly.”
Marty Jones, M.B.A., Susan G. Komen Foundation
“Sue has done an
excellent job helping us with our instructional design efforts. It
has been a pleasure to work with her.” Cindy Gourgue, Total Learning Concepts,
Inc. Boston, MA (Eisai)
"We are very pleased
with Sue's networking program. It was high energy, the participants
got engaged and learned a lot from it. We're still getting requests
for it and we want to bring her back to do more workshops on this
important topic."
Brian Young, Director Finger Lakes Works/Ontario
County Workforce Development
"Being in sales for
over 25 years I can appreciate the value of effective networking and
this training was by far one of the best that I have ever attended.
Sue shares a lot of valuable information and tips to assist anyone
that is interested in advancing their career or business interests,
through networking with peers and prospective employers. I highly
recommend this program. A very good use of time and
resources." Kostas Peters, President &
CEO Parcus Associates
"Sue did a great job; it was a
fantastic Webcast. We’ve never had so much online participation!
"
Lauren Wachtler
New York State Bar
Association "Sue’s
“Contacts Count” seminar will change your perspective on networking!
If you’ve ever wondered how you can more effectively present
yourself and what you do in the first 30 seconds of meeting someone,
take Sue’s seminar. Immediately after going though her training, I
attended the first large networking event I had been to in years. I
was able to more effectively help the people I talked to and walk
away with many new contacts to do business with, all as a result of
Sue’s expertise." Matt Gritman, Direct
Marketing Manager
"I
liked the three steps to networking and being able to practice. I'll
be able to use the skills right away, this gave me more
confidence." Debbie
McBride Xerox Leadership Association
"There’s always room
to advance your networking skills. As a marketing and business
development professional, I have been networking for more than 15
years. I took Sue Schnorr’s workshop “Learn-It-Live: Advanced
NETWORKING Skills” and discovered there is still much to learn. This
workshop demonstrated how I can turn more of my casual contacts into
professional, productive relationships. I enjoyed the interactive
aspects of the program which provided real networking opportunities
with other participants while developing my skills. Sue’s warm and
relaxed style helped encouraged everyone to participate and have
some fun while learning. I highly recommend this program."
Kathleen Cervi, Product Marketing and Business
Development Professional.
"I found the 'gives
and gets' to be very useful. It was beneficial to learn that I can
just be myself. You don't have to force things; just be
yourself!" Maïmouna Tamba Xerox
Leadership Association
"I liked the
structure around Mastering Introductions. This is a valuable
approach to networking. I'm going to be more prepared and will think
more about contacts." André Venderbosch Xerox Leadership
Association
"I will be able
to use these skills immediately. I especially like the tools for
'gives and gets' and the hands-on practice opportunities." Jennifer Allen Xerox Leadership
Association
"I learned some
simple approaches that will help me to tap into the resources that
are out there. The most useful part of the session was understanding
how to get what you want from a networking event by asking questions
and listening to your contacts needs or
problems." Bonnie Webster Xerox
Leadership Association
"Sue Schnorr is a
dynamic and engaging person who presents a very interactive
presentation. You absolutely will leave with skills that you
will be able to put to use immediately." Natalie Washington, Owner, JWN
Recruitment
"I've been putting
off networking. This class has motivated me to get back into
it!"
Ellen Burgraff, President, HR PLUS
"I just want to pass
along a thank you to Sue Schnorr. I just attended her Contacts Count
workshop. I highly recommend the class and Sue as an instructor.
This will change how you network!" Francesca
Cutaia, CFO
"Sue Schnorr's
presentation of Networking deals with a difficult, confusing subject
to many of us. Networking is unknown and makes us feel like we are
at the mercy of those we encounter. Sue is a personable facilitator
that shows us networking is common sense and does not humble us. She
uses a very structured approach, but invites participation from the
class in her very "laid back" leadership role. For me, her quotes
and comments from many sources during the presentation shows me she
is well informed on her subject matter. I come away with my head up
and knowing that networking allows me to both "give" and
receive." Dave Nicodem,
Sr. Process Engineer
"This was an
extremely helpful refresher on how easy and fun networking can
be!" Kimberly
Braithwaite Xerox
Leadership Association
"You provided
useful, straight suggestions. I liked the 'gives and gets' and
learned how to end discussions easily. I give it an A+. Thank
you!" Leanne Ball Xerox Leadership
Association
"The best value from
this program was a renewed interest in getting better at networking.
Thanks, Sue!" Cheryl Adas Xerox
Leadership Association
"It was good to hear
practical suggestions to keep the conversations moving - it
reinforced and refined some of the things I have been
doing." Kathren Korsky Xerox
Leadership Association
"The program was
great. It provided the essential tips for networking; very useful
and productive in a short time. It reduced my anxiety associated
with networking events and helped me to discover how to use this
time more effectively." Amy Walsh,
Executive MBA Candidate
"The workshop was
valuable for focusing on the Give/Get, and staying on track of
networking with a specific goal."
David Stappenbeck
"Networking is a
critical skill and this workshop clarifies how to be effective."
Troy
Sullivan
"I learned the importance of
developing and using a Success Story."
Beth Sears, Workplace Communication,
Inc.
"The workshop was valuable to share ideas and
learn from other participants; it was very well organized, a good
mix of lecture and activities."
Holly Ferrell, Takoda
Marketing
"This webinar this afternoon was
great and very informative."
Domenica D. Hart
"Thanks for your
instructive andf useful presentation. You provided realistic
and practical tips we can all put to use."
Tony Palermo
“It was a
great program and I really needed to attend something like
this. It was also helpful to receive written materials to
review and digest at my own pace.” Cecelia Hobbs Gardner,
Esq.
"Great advice to
grab the listener's attention by being more descriptive in
describing what I do and offering one or more testimonials to
reinforce that and hopefully leave a more lasting impression."
P. Mortensen
"It was a great step
by step approach through the networking process. I learned how to
convey my name and how to end a conversation." Nick Penkovsky
"The NYSBA
Webcast was very helpful. I think the one most important item that I
will bring away from your presentation is to prepare an agenda prior
to attending a networking event. It makes a lot of sense to know
what you want to achieve from the event. I always prepare for a
one-on-one informational meeting, but never really thought about
doing the same for a general networking event. Also, I like the idea
of listing some topics of general interest that you can use to start
conversations rather than things like the weather or how bad the
economy is. " James
Mickett
"Your workshop gave
a practical approach to networking. I was so excited because I came
up with a BEST/TESTimonial answer to “What do you do?” that gave
people a sense of what I do but also provided enough interest
that they could ask more questions if they wanted. I felt like I
kept going around and around without making any progress on it up
until then. Your workshop somehow acted as a catalyst. Wow!"
Pauline Wilcox
"There was practical
advice. I picked up new insights; and it was a great way to meet new
people." Tony
Perrone
"I learned how
to make networking work for me!" Pattie
Pellegrino
"The program gave
concrete steps to increase the effectiveness of networking and
structure to build my networking skills and flesh them
out." Marty
Johnson
"I learned the
importance of preparing for networking meetings. The interactive
activities were very helpful." Stephen
Bottcher
"Networking was the
weakest part of my job search skills. I wasn’t even sure what it
involved. Now, after the workshop, I have a lot of great ideas
to put to us and can use them right away! " Weldon Hathcock
"This was an
extremely helpful session." Sheila
Eisemann
"I believe
networking is what works today. I need to expand my network more and
this workshop will help me do that." Maureen Horrocks
"Sue’s Contacts
Count presentation made me think harder about ‘casual’ interactions
and how to make them stronger." Diane
Wyant
"This was a very
effective dual purpose networking event."
Art Ames
"Very helpful for a
person like myself who struggles with engaging people."
Cara Dean
"I found the Six
Stages of Relationships to be most useful. The focus on deepening
relationships and purposeful networking was very valuable." Shawne Van Deusen-Jeffries
"This is an
excellent workshop with many practical skills and tools that
enhanced my networking skills."
John Lacek
"The concept 'Be prepared to
be spontaneous' is the kernel of this course. It teaches one how to
valuably prepare."
Rusty Tyson
“I learned how
to combine both personal and professional assets to teach others
what I do best.” Lori D.
Nolasco
“This was a
non-threatening way for me to get an introduction to the world of
networking. I have confidence that I can do this now.” Judy-Ann West
“I definitely
benefited by being able to put some structure around the networking
conversation so that I’m better prepared, confident and polished.
Thanks!” Kimberly
Hamer
“Networking benefits
us all. This class helps you to be the best!” Gail Dolan Richardson
“Sue Schnorr did an
excellent job presenting Make Your Contacts Count. The material is
right on the mark.” Amelia
Blake-Dowdle