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Here is what our clients have to say ...


"I first hired Sue as a project manager and instructional designer for sales curriculum development. She truly has provided exceptional value to our learning and development team and to our business units overall. I liked that she was flexible and gave us tools that we are still using today and leveraging for other projects within the business. This curriculum is still our primary offering for the sales force. Due to the success of this deliverable, we again contracted Sue to lead the design and implementation of our customer service workshop. Without a doubt, Sue delivers time and time again. She makes all of what she does seem effortless. I highly recommend Sue and would gladly work with her again in the future.”
Director of Learning and Development, Major Financial Institution



"At the Workforce Diversity Network we recognize the value of making and nurturing connections as a means to build our capabilities, strengthen our organizations and advance our careers. Sue Schnorr has been an invaluable resource in helping us realize the full benefits of networking. Her straightforward approach, welcoming manner, and interactive exercises really work. Our members learned and practiced skills that they could put to use immediately! If you or your organization is ready to tap the full potential that networking offers, Sue is the person you need to work with. I highly recommend her!"
Mike Streeter, Executive Director, Workforce Diversity Network


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“The class gave us the exact results we were looking for. Sue created a great design, which was customized to meet our specific needs. She modeled excellent facilitation techniques and provided relevant drills and examples. The reps put to use to improve their skills and immediately put them into use. They learned and had fun!”
Chris Hutchinson, Performance Consultant, Eastman Kodak Co.


"Sue Schnorr’s Train-the-Trainer program was outstanding.  Sue was extremely professional and diligent and contributed relevant insights. She gained our trainers’ respect, and was instrumental in helping them improve their skills which made all of the classes very successful.”
Mary Lynn Portzer, Training Manager, Marriott International, Inc.


“We are all very pleased with Training Insights, Inc. The classes are interactive and fun. I’ve never seen my staff get so involved and take sessions so seriously. We’ve signed on for another year of classes.”
Roland Battista, General Manager, Sara Lee Coffee and Tea


 “Sue is a talented instructional designer. She is a good organizer, has good leadership skills, was versatile and met deadlines. She was clear and to the point, positive, good at taking my concepts and converting them to paper and producing a high quality product. She is also a skilled facilitator. She got the participants involved, modeled the facilitation skills and coached participants effectively ... receiving outstanding reviews from our client."
Alex Nicolas, President, Applied Concepts Institute, Orlando, FL (Project Manager for AmeriCredit)


“Sue was an outstanding trainer. She did fine work preparing our Ito University Professors to be better facilitators. I have hired her numerous times and highly recommend her. I like the design of her 5-day Train-the-Trainer program because it is so interactive and participants see such strong results.”
Manager, Learning and Development, United Technologies Corporation


“Sue designed and taught 1-day and 2-day Train-the-Trainer programs for our instructors at DuPont’s Finance University. The participants had immediate success in applying the skills they learned and their colleagues asked to take the course as well. She worked with us in Wilmington on several occasions and taught a few class in our Mexico City office."
Rosa-Maria Gimenez, DuPont


 “Sue had a breadth and depth of experience and skills in instructional design, as well as an understanding of client issues. She asked right questions to understand what the client was trying to do; and got grounded in what had to be done. She was responsive, thorough, diligent and jumped through hoops. She coached me in project management so I could best serve my client, to position the best solution and meet tight timeframes. She was willing to do what was necessary.  She worked well under pressure…and put a product together that blew them away.”
Jerry LoJacono, President, Jerome C. LoJacono Enterprises (First Niagara Financial Group)


 “Sue had the ability to work independently. I gave general view of what had to be done and she took the ball and ran with it. If she needed resources or access to people, she made sure she got it. she worked with SME’s and had a plan and was very organized in getting information – which made it easier on SME’s.  She was willing to work collaboratively –her work was thorough, well-structured. She was readily available, responsive, always got through when she needed me.  She produced a high quality product with a good blend of interactivity.”
Rebecca Boyle – Performance Consultant for First Niagara Financial Group

 “I liked that Sue had instructional design experience, and with just broad direction she could just go figure it out – I could trust her. She came well recommended, and worked efficiently without hand holding. The end product was very well received. She turned it around quickly and met the mark for my client. Her networking skills were beneficial to me, in that she could figure things out, call who she had to, knew which resources to go to and took the initiative. She checked in at appropriate intervals, asked, “Am I on the right track?" and adjusted if necessary, which was vital for hitting the mark on a short deadline. I needed someone to help me shape this, which she did, and was collaborative in the process.”
Trish Phillips, Principal, DesignED for Work (Trainer Certification Program for major company)


"I like Sue’s commitment to go deep into what the customer really wants. She gets a broader base of understanding first, and truly digs to find out what the customer needs. Then, she customizes a solution to fit their exact need and doesn’t have a shell and try to force something to fit. I never hesitate to introduce to clients, as she has a professional approach. I will still refer Sue and work with her when possible."
Steve Gielda, Sales Momentum


"Sue can work independently, and has a great ability to interact with customers (customer-facing skills). I liked her attention to detail and the fact that she meets commitment and timelines."
Paul Menichelli

"I love the open communication – meaning business level and also personal level. She collaborated with us; it felt like we worked for same company and were reaching for same goal.  She always made herself available and was very organized. She spent time on the needs analysis, making sure she knew what our client needed. Her project documents were strong, (simple, easy to follow and utilize.) We learned from them and still use them today. We leverage them into different departments and still benefit from. The product was very strong. We still use the products – even 3 years later. People have still have high regards for her and want to work with her. She made a lasting impression."
Performance Specialist Development, Major Financial Institution


“As the instructional designer, Sue Schnorr helped us with our sales training and was extremely adept at designing meaningful learning activities. She got up to speed quickly, understanding our business and services and provided just what we asked for, and more!”
Regional Sales Manager, Leading telecommunications company


“I'm on my way back to the classroom for the 5th session. The first 4 sessions are being referred to as 'the best training we've ever had'.” Sue’s instructional design process was well laid out and had a good structure to it. She put a lot of effort in – I appreciated that – making sure I was clear on what we were trying to accomplish. When I took her design document and matched it back with our sales management team, it was exactly what I was looking for.  I liked her process for creating the video script. We’re still using the video in training.  The class was great because reps could look at their own video-taped demonstrations and see improvements in their skills. This helped them build confidence and get results. One rep went from 25% to 90%!"
Jim Richardson
Manager of Professional Development, Beckman Coulter


"I liked Sue’s self-sufficiency. I gave background information and she ran with it. I had a strong comfort level – with her reputation, she was referred from Francine, whom I trust. I turned over the project with confidence, after the initial conversation, knowing hat she would uncover needs and come up with solution.  I felt comfortable with her. Her experience comes through. She had good materials and good models to work from. She brought good experience in helping us in every step of the way. It felt easy to work with her; it was a collaborative effort. The client loved her too, so that was great."
Bob Thomason, Advantage Performance (Ingersoll Rand)


“Sue is a wonderful person to work for. She doesn't hesitate to clarify what she needs on a project and that makes the work go so much smoother. And, she is appreciative of the work done for her projects (being appreciated is always a bonus in any work situation).”

DeeDee Hamm, Owner, DeeDee Hamm Graphic Design


“Sue Schnorr at Training Insights, Inc. is the consummate business training professional. She has excellent instructional design skills as well as a keen ability to help clients and organizations glean what is important and then to deliver targeted results. Her people skills are as strong as her training skills, which provide a great combination for a corporate training resource. I recommend Sue highly.”

Marty Jones, M.B.A., Susan G. Komen Foundation


“Sue has done an excellent job helping us with our instructional design efforts. It has been a pleasure to work with her.”
Cindy Gourgue, Total Learning Concepts, Inc.  Boston, MA (Eisai) 


"We are very pleased with Sue's networking program. It was high energy, the participants got engaged and learned a lot from it. We're still getting requests for it and we want to bring her back to do more workshops on this important topic."

Brian Young, Director Finger Lakes Works/Ontario County Workforce Development


"Being in sales for over 25 years I can appreciate the value of effective networking and this training was by far one of the best that I have ever attended. Sue shares a lot of valuable information and tips to assist anyone that is interested in advancing their career or business interests, through networking with peers and prospective employers. I highly recommend this program. A very good use of time and resources."
Kostas Peters, President & CEO Parcus Associates

"Sue did a great job; it was a fantastic Webcast. We’ve never had so much online participation! "

Lauren Wachtler

New York State Bar Association

"Sue’s “Contacts Count” seminar will change your perspective on networking! If you’ve ever wondered how you can more effectively present yourself and what you do in the first 30 seconds of meeting someone, take Sue’s seminar. Immediately after going though her training, I attended the first large networking event I had been to in years. I was able to more effectively help the people I talked to and walk away with many new contacts to do business with, all as a result of Sue’s expertise."
Matt Gritman, Direct Marketing Manager


"I liked the three steps to networking and being able to practice. I'll be able to use the skills right away, this gave me more confidence."
Debbie McBride
Xerox Leadership Association


"There’s always room to advance your networking skills. As a marketing and business development professional, I have been networking for more than 15 years. I took Sue Schnorr’s workshop “Learn-It-Live: Advanced NETWORKING Skills” and discovered there is still much to learn. This workshop demonstrated how I can turn more of my casual contacts into professional, productive relationships. I enjoyed the interactive aspects of the program which provided real networking opportunities with other participants while developing my skills. Sue’s warm and relaxed style helped encouraged everyone to participate and have some fun while learning. I highly recommend this program."

Kathleen Cervi, Product Marketing and Business Development Professional.


"I found the 'gives and gets' to be very useful. It was beneficial to learn that I can just be myself. You don't have to force things; just be yourself!"
Maïmouna Tamba
Xerox Leadership Association


"I liked the structure around Mastering Introductions. This is a valuable approach to networking. I'm going to be more prepared and will think more about contacts."
André  Venderbosch
Xerox Leadership Association

"I will be able to use these skills immediately. I especially like the tools for 'gives and gets' and the hands-on practice opportunities."
Jennifer Allen
Xerox Leadership Association


"I learned some simple approaches that will help me to tap into the resources that are out there. The most useful part of the session was understanding how to get what you want from a networking event by asking questions and listening to your contacts needs or problems."
Bonnie Webster
Xerox Leadership Association


"Sue Schnorr is a dynamic and engaging person who presents a very interactive presentation.  You absolutely will leave with skills that you will be able to put to use immediately."
Natalie Washington, Owner, JWN Recruitment


"I've been putting off networking. This class has motivated me to get back into it!"

Ellen Burgraff, President, HR PLUS


"I just want to pass along a thank you to Sue Schnorr. I just attended her Contacts Count workshop. I highly recommend the class and Sue as an instructor. This will change how you network!"
Francesca Cutaia, CFO


"Sue Schnorr's presentation of Networking deals with a difficult, confusing subject to many of us. Networking is unknown and makes us feel like we are at the mercy of those we encounter. Sue is a personable facilitator that shows us networking is common sense and does not humble us. She uses a very structured approach, but invites participation from the class in her very "laid back" leadership role. For me, her quotes and comments from many sources during the presentation shows me she is well informed on her subject matter. I come away with my head up and knowing that networking allows me to both "give" and receive."
Dave Nicodem, Sr. Process Engineer


"This was an extremely helpful refresher on how easy and fun networking can be!"
Kimberly Braithwaite
Xerox Leadership Association


"You provided useful, straight suggestions. I liked the 'gives and gets' and learned how to end discussions easily. I give it an A+. Thank you!"
Leanne Ball
Xerox Leadership Association


"The best value from this program was a renewed interest in getting better at networking. Thanks, Sue!"
Cheryl Adas
Xerox Leadership Association


"It was good to hear practical suggestions to keep the conversations moving - it reinforced and refined some of the things I have been doing."
Kathren Korsky
Xerox Leadership Association


"The program was great. It provided the essential tips for networking; very useful and productive in a short time. It reduced my anxiety associated with networking events and helped me to discover how to use this time more effectively."
Amy Walsh, Executive MBA Candidate


"The workshop was valuable for focusing on the Give/Get, and staying on track of networking with a specific goal."

David Stappenbeck

"Networking is a critical skill and this workshop clarifies how to be effective."

Troy Sullivan

"I learned the importance of developing and using a Success Story."

Beth Sears, Workplace Communication, Inc.

"The workshop was valuable to share ideas and learn from other participants; it was very well organized, a good mix of lecture and activities."

Holly Ferrell, Takoda Marketing

"This webinar this afternoon was great and very informative."

Domenica D. Hart

"Thanks for your instructive andf useful presentation.  You provided realistic and practical tips we can all put to use."

Tony Palermo

“It was a great program and I really needed to attend something like this.  It was also helpful to receive written materials to review and digest at my own pace.”
Cecelia Hobbs Gardner, Esq.

"Great advice to grab the listener's attention by being more descriptive in describing what I do and offering one or more testimonials to reinforce that and hopefully leave a more lasting impression."

P. Mortensen

"It was a great step by step approach through the networking process. I learned how to convey my name and how to end a conversation."
Nick Penkovsky

"The NYSBA Webcast was very helpful. I think the one most important item that I will bring away from your presentation is to prepare an agenda prior to attending a networking event. It makes a lot of sense to know what you want to achieve from the event. I always prepare for a one-on-one informational meeting, but never really thought about doing the same for a general networking event. Also, I like the idea of listing some topics of general interest that you can use to start conversations rather than things like the weather or how bad the economy is. "
James Mickett


"Your workshop gave a practical approach to networking. I was so excited because I came up with a BEST/TESTimonial answer to “What do you do?” that gave people a sense of what I do but also provided enough interest that they could ask more questions if they wanted. I felt like I kept going around and around without making any progress on it up until then. Your workshop somehow acted as a catalyst. Wow!"

Pauline Wilcox


"There was practical advice. I picked up new insights; and it was a great way to meet new people."
Tony Perrone

"I learned how to make networking work for me!"
Pattie Pellegrino


"The program gave concrete steps to increase the effectiveness of networking and structure to build my networking skills and flesh them out."
Marty Johnson


"I learned the importance of preparing for networking meetings. The interactive activities were very helpful."
Stephen Bottcher


"Networking was the weakest part of my job search skills. I wasn’t even sure what it involved. Now, after the workshop, I have a lot of great  ideas to put to us and can use them right away! "
Weldon Hathcock


"This was an extremely helpful session."
Sheila Eisemann


"I believe networking is what works today. I need to expand my network more and this workshop will help me do that."
Maureen Horrocks

"Sue’s Contacts Count presentation made me think harder about ‘casual’ interactions and how to make them stronger."
Diane Wyant


"This was a very effective dual purpose networking event." 

Art Ames


"Very helpful for a person like myself who struggles with engaging people."

Cara Dean


"I found the Six Stages of Relationships to be most useful. The focus on deepening relationships and purposeful networking was very valuable." Shawne Van Deusen-Jeffries

"This is an excellent workshop with many practical skills and tools that enhanced my networking skills."

John Lacek

"The concept 'Be prepared to be spontaneous' is the kernel of this course. It teaches one how to valuably prepare."

Rusty Tyson

“I learned how to combine both personal and professional assets to teach others what I do best.”
Lori D. Nolasco


“This was a non-threatening way for me to get an introduction to the world of networking. I have confidence that I can do this now.”
Judy-Ann West


“I definitely benefited by being able to put some structure around the networking conversation so that I’m better prepared, confident and polished. Thanks!”
Kimberly Hamer


“Networking benefits us all. This class helps you to be the best!”
Gail Dolan Richardson


“Sue Schnorr did an excellent job presenting Make Your Contacts Count. The material is right on the mark.”
Amelia Blake-Dowdle


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